Q1 & THE "GOLD COAST LUXURY APARTMENTS" tourist & hospitality business

Gold Coast Luxury Apartments - who we are, how we started our tourist hospitality business:

The group’s founders, Hendrik & Jennifer (Sokhom), are originally from New Zealand. We are a husband & wife team with international experience in luxury tourist-accommodation & hospitality services. We manage everything ourselves, day to day! We do the marketing, take bookings & payments, arrange equipment-rental for guests, arrange the cleaning, ensure sound standards of presentation, etc. We provide a superior tourist hospitality service!

Guaranteed location – Q1 & Broadbeach apartments
Private owners like us who own only one or two apartments in a resort can guarantee that you get a particular apartment. On-site managers have large numbers to look after in any one resort, and cannot give such a guarantee. What you get is "subject to availability when you check in"! So you could end up with something with a poor ocean view or on a very low floor. But we guarantee your ocean views!

Another note about our major competitors offering holiday accommodation – find out about the following:

do they guarantee your location? – well, we know the answer to that
do they provide equipment rental services, and BB internet rental like we do?
do they provide cable TV like Austar with over 60 channels?
do they provide all the distinctive features & amenities that we do?
can they provide the same level of tourist hospitality services? (like transfers, theme park tickets, maps).

Our 7 apartments - amongst the very best in the Gold Coast

Our 7 holiday apartments – amongst the very best tourist accom. in the Gold Coast – see above!

2 brm apt. in Broadbeach on the Park.
two high-rise apartments in Q1 – World’s tallest resort, on the South end of Surfers Paradise
2 brm unit 1803, Air on Broadbeach
2 brm unit 2503, The Wave, also in Broadbeach.

FROM 2010 we expand our tourist business to include 2 apartments in a stunning new resort: The Oracle, Broadbeach: 2 brm unit 3604, and 3 brm unit 4003. For details of The Oracle, please click on this link http://www.theoraclebroadbeach.com/

How we now operate: off-site management of our Broadbeach apartments and Q1 apartments

We are a registered business with ABN and are a registered Merchant (with ANZ Bank and Amex), so that we can take visa, mastercard & amex sales payments. We do our own marketing, arrange cleaning (through part-time staff), and personally monitor the condition of each apartment after our tourist guests have checked out.

tourist check - in: guests phone us before they arrive at the apartment (two mobile numbers are provided in advance), we then meet them in the lobby, arrange secure car parking, take them to the apartment and explain important features. Normal check in time is 2 pm. During check-in we provide the rental equipment (if relevant), provide maps and give directions. Also tickets/arrangments for theme parks and discount vouchers for restaurants. Also, this is the time to confirm arrangements for additional (like daily) cleaning services.
tourist check - out: simple, guests just leave the keys in the apartment; check out time is 10 am - cannot be later because cleaners arrive sharp at 10.05! Usually we can store your luggage up to 12 noon if necessary. Note that we, as owners, carefully inspect the apartments after guests have checked out, to ensure that the apartments have been left in a tidy condition, and that there is no damage.

NOTE: departing guests do not have to wash any linen/towels – this is arranged by the cleaners; cutlery and crockery should be washed by guests – dishwasher and powder is provided. Note also that our Broadbeach apartments are also fully self-contained.

Tourist Holiday Bookings & registration – Q1 & our Broadbeach apartments

Once a booking has been requested, we require a non-refundable deposit to secure the booking with the balance payable 2 weeks before arrival. We follow normal tourist industry practice (and as required by our insurers), by requiring guests (i) to sign a registration form (includes provisions making guests responsible for any damage), and (ii) to provide suitable ID, and a copy of a valid credit card, or passport in the case of international tourists.

Note re our holiday apartments: Q1 Surfers Paradise & our Broadbeach Apartments

The resorts are not hotels - there is no "hotel style" daily service, mini-bar or room service. We provide a "mid-stay service" for tourists who stay longer than 7 nights. Increasingly, tourists require more regular services which we can provide at extra cost.


Our Broadbeach holiday apartments & our two Q1 apartments	1605 Broadbeach on the Park	Apt. 2503 - The Wave - Broadbeach	The Wave - Broadbeach